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I can’t find my redemption email.

1. Make sure that you are using the correct e-mail account. 2. Check the spam folder. 3. Search for the email in your mailbox.

Katharina Kremeier avatar
Written by Katharina Kremeier
Updated over 8 months ago

When you purchase a reward, you will receive a redemption email containing all the details of your reward and the necessary steps to redeem it.

If you find yourself unable to locate the redemption email, follow these steps:

  1. Check the email account:
    Ensure you are looking in the correct email folder associated with the account you used for signing up.

  2. Check your spam or junk folder
    Sometimes email filters mistakenly classify legitimate emails as spam.

  3. Search your inbox

Use your email's search functionality to look for keywords related to the redemption. Include terms like "Reward confirmation" "reward" "voucher," or the name of the product or service you purchased.

Still can’t find your redemption email?

If you still can’t find your redemption email, take a screenshot in the app that confirms that you purchased the reward and send the screenshot to [email protected].

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