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I'm missing coins for my commute.

It can take up to 30 minutes before you receive your coins. If they are not listed, you can add them yourself. Also check your permissions.

Katharina Kremeier avatar
Written by Katharina Kremeier
Updated over 8 months ago

Remember, it some times takes a few minutes for a trip to be recognized. Check back in the app later in the day.

If you still didn’t receive any coins, ensure that all of your permissions are set-up correctly. Check What if the app didn’t record my trip? for more information.

You can also find some additional tips and & tricks to ensure accurate tracking here: Trip Trip recording: Tips & tricks

If the problem persists, please contact [email protected] and we will make sure to credit any missing coins.

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